Messages for web send SMS text messages with a connection from your computer to your phone.You can send and receive texts with RCS chats, like high-resolution photos.I can't even fathom how useless they would be if I didn't already know what my problem was and relied on them to figure it out.To use Google Fi with Messages by Google online, you have 2 options: Option 1: Send and receive texts only (RCS chats available with this option) When I called into Google Fi support, I already figured out what needed to be done, which was something from the carrier end, and simply just needed them to check some information, but they refused to do that and continued to troubleshoot issues that didn't exist for me. It would seem that Google Fi hires out support to the same call center service businesses as T-Mobile, as the same infuriating inability to actually interact like a human being plagued T-Mobile phone support after the merger. I have used that numerous times and the responses are the exact same between every "rep" that I chatted with. There are no actual humans on the other end of the chat feature though. I finally reached someone who was based in the US, who understood the issue and actually responded as though they were human. I have only had to call for support for one reason regarding SIM numbers, which I had to call back about 7 times. Usually this goes on for about 30 to 45 minutes, resulting in the issue not being fixed and then they hang up on me after reaching the end of their instructions of troubleshooting. They only move on if I go along with their script. They will continue to ask the same question that is on their troubleshooting order of operations and will not respond with anything but canned responses like "I am sorry sir that you are having troubles, but I need to know this information in order to help you" while I try to explain what the problem is that I am actually having. I have had probably 6 calls in a row over the same issue where the outsourced CS reps refuse to listen to what I describe as the issue, and then will not deviate from the script in order to correct their misunderstanding. This has been my experience as well, in chat and also over the phone. Will update when I have any thing new to add. I'm hopeful but also wondering if I'm being played into being hopeful. No, I don't want to use the new number in some other way for an alternate Google Fi phone nor Google Voice. Yes, release the new number I never wanted. They asked some questions to verify and clarify the issue and outcome I was looking for. And they seemed less doom and gloom about fixing my issue though they didn't outright say they would fix it. I did in fact get emailed by a supervisor. I didn't include this part in my original post because I didn't have any faith this would happen. I guess they don't hand people over in the same chat and they told me they would request a supervisor get back to me via email.
I said thanks for your help and I don't hold it against you personally but you've said there's nothing you can do for me and so I would like a supervisor. Update 1 - During my second chat with the support person who said there was no way to reverse the new phone number process, I asked for a supervisor escalation.